Return & Refund policy
Do you accept returns ?
Closetmino provides returns for all item except **sale items (and purchased via any discount code), promotion items, sweet price, bundle sale, accessories, inner wear (bralette / panties) and specifically stated non-returnable & non-exchange items. All returns have to be informed via email within 5 working days from date of delivery. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
The size doesn't fit me. Can I change it to other size ?
Yes, size exchange is allow for item comes with sizes AND if the sizing still available. This include for promo items, sweet prices items, bundle sale items, EXCEPT for item specifically stated non-returnable & non-exchange items. Buyer shall bear the incurred postages (WM RM7 / EM RM15).
Free size item is NOT allow for exchange if purchased via any discount code / promo / sweet price / bundle sale.
Free size item purchased under normal price is allowed for unsatisfied return.
I found a defect on my item but I've already washed it. Can I still made a return?
We're unable to accept your return as it had been washed. Please check your item upon receive.
I would like to request a refund in cash (in any condition).
No cash refund in any condition, we only provide refund via store credit terms.
How do I return an item?
Step 1: Email us at [email protected] with template below within 5 working days upon receive parcel. Any return after 5 working days upon receive will not be entertained:
Email subject : RETURN FORM (order number)
Order Number :
Product name(s) :
Reason : example ( Size exchange / unsatisfactory item / Defective Items (with photo proof) / Incorrect item received (with photo proof) )
Step 2: Wait our email reply before mail out. Return the item via courier within 5 working days to the address provided in email.
Step 3: Please provide us your tracking info once you mail out your returned item.
We will email you once we receive your returned item and your return request will be processed within 3 working days.
What is your return policy?
- All returns have to be informed via email within 5 working days from date of delivery and 3 working days after an email has been sent on the return/exchange procedure. Requests for exchanges and returns thereafter will not be entertained.
- Oversea purchase is not entitled for any return.
- Returns are provided for all items (except sales / promotion items/ bundle sale / sweet price, intimates, accessories and bag).
- All return items must be in their original condition, unwashed, and unworn with the tag attached, packed in original packaging. Item which do not fulfil these criteria will be rejected duly.
- We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions and return without informing us at email [email protected]
- Store credit refund only, strictly no cash refund in any condition.
- Store credit can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued.
- Buyers hold full responsibility until the parcel reach us.
- If we find the product has been misused, abused or subjected to neglect, improper care, damaged, deteriorated through wear and tear, damaged caused by incorrect attempt at modification or repair, or any conditions other than it's original condition; we reserve the right not to replace or refund. We may require you to pay all the reasonable shipping costs and servicing costs at our current standard fee and cost.
- We only accept return via courier service, meet up or walk-in are not entertained.
- Refer to our Terms of Service for more details.
- Please refer the below table for details:-
|Return Reason||Unsatisfactory Item||Defective Item|
*proof of defect must be sent via email*
|Return Shipping Cost||Borne by buyer||Reimbursed by Closetmino via store credit (strictly no cash refund). Maximum claim of shipping cost:-|
West Malaysia: RM7
East Malaysia: RM15
|Exchange Shipping Cost||Borne by buyer||Borne by Closetmino|
|*Initial Shipping Cost|
(if free shipping provided on your order)
|Borne by buyer||Borne by Closetmino|
|Buyer receive credit:||Item price - (minus) *Initial shipping cost||Closetmino will send a brand new exact piece once the defective item is received.|
*Initial Shipping Cost of RM 5 (RM6 for Sabah and Sarawak), will be charged for each returned item if free shipping provided on your order.
- Any duplication payment via ipay88 will be refunded via store credit (full amount). If you choose to cancel the duplicated ipay88 payment and refund to your bank account, 3% of transaction fee will be charged.
- Closetmino reserves the right for final decision.
- Closetmino reserves the right to alter this policy at any time.